Responsibilities Ad Qualification Requirements Of...

A discussion of the roles, responsibilities ad qualification requirements of hospitality staff (AC 2.2) A Hotel Receptionist or Front Desk Staff is a person who welcomes guests to a hotel and makes them feel at home throughout their stay. A Hotel receptionist or Front Desk Staff make reservations for guests and also deal with guest request whist staying at the hotel. They provide a friendly and welcoming environment. They should be able to present options, alternatives and choice to guests whilst choosing their rooms. He/she should know the types of rooms in the hotel i.e. Executive rooms, double rooms twin rooms etc. The Hotel receptionist respond courtesy to guests, to see to the smooth running of the hotel Responsibilities Welcoming guests to the hotel in a warm and friendly manner Taking payments / establishing credit-check procedures Make booking reservations for guests face to face, by phone, letter, fax, e-mail etc. Assist guests in filling in their guest sheets/completing registration cards Choosing rooms/assigning rooms and handing out keys and filing room keys (only for manual room hotels) Passing to taking messages for clients Working closely with other members of staff such as the house keeping department in keeping room status reports up to date. Also the maintenance department requesting for repair in the rooms Dealing with special requests from guests such as booking transportation, storing guest’s valuables Answering questions regarding the hotel to guestsShow MoreRelatedEssay about Diversity at Marriott and Hyatt2359 Words   |  10 PagesDiversity matters to every one of us. The hospitality industry makes us unique in that we are able to appeal to each and every person in one way or another. In the lodging segment of the hospitality industry we come in contact with a wide variety of people every single day. 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