Causes of over Eating Free Essays

Early Tuesday morning this youngster was strolling home. The youngster out of nowhere she dropped out on the ground. She was hurried to the medical clinic. We will compose a custom article test on Reasons for over Eating or on the other hand any comparative subject just for you Request Now The specialist revealed to her that she was eating a lot of shoddy nourishment and insufficient wellbeing food sources. The food she was eating wasn’t giving her enough vitality. This is simply to show how over eating undesirable nourishments can influence you over all wellbeing. Over eating unfortunate nourishments cause genuine medical issues, for example, heart issues, diabetes, and high blood joy. In the first place, over eating can be so perilous towards a person’s wellbeing. Heart issues are the most noticeably terrible ailment an individual can have; in truth it’s one of the main sources of death because of unfortunate eating. While to abstain from having heart issues by eating wellbeing and working out. Oily food makes liquid group around the heart other body organs. It’s essential to deal with the body so that there wouldn’t be medical issues this way. Since who needs to have heart issues they get old in age nobody does. Heart conditions are significant issues. Second, diabetes originates from eating a great deal of sugar, not consuming calories, and seared nourishments. Individuals with diabetes need to watch what they eat consistently. An individual may look wellbeing outwardly however is unfortunate within. Diabetes is a colossal duty to retain. An individual with diabetes need to give there self a shot in any event two times every day in the stomach, that’s excruciating to experience. It’s evident that individuals who discover that they have diabetes can’t leave a typical life any longer. Third, hypertension is one of the significant reasons for over eating. Individuals appear to destroy their agony and its makes them have a wide range of medical issues. Managing hypertension and eating undesirable food can truly cause an individual to have a mental meltdown. Likewise, hypertension it causes pressure makes an individual need to simply eat to an ever increasing extent. The pressure of this over eating make an individual circulatory strain goes up so high that it makes them be hospitalized. Over eating isn’t useful for an individual with hypertension. Most appear to thump themselves down or simply eat their hearts out in light of their medical issues. At the point when individuals over eat the nourishments that they know is terrible for them, conversely its causes them to have medical problems. Heart issue are nothing but bad for the individuals who have over eating addictions. Diabetes can deteriorate if an individual keep on over eat unfortunate food. Hypertension is difficult to manage realizing that self is the reason for this awful wellbeing condition. Generally speaking the reason for over eating has its destructions on a person’s method of living there life on an everyday bases. Step by step instructions to refer to Causes of over Eating, Essay models

Pter Kurten essays

Pter Kurten articles Diminish Kurten was brought into the world the 26th of May 1883, in Cologne-Mulheim Germany. The oldest of 13 youngsters, he was naturally introduced to extraordinary destitution. Living in a little one-room loft, he was observer to the savage upheavals of an inebriated dad. On his dads side of the family there was a background marked by liquor addiction and mental issues. Not exclusively was Kurten exposed to the plastered savage attacks by his dad, but at the same time was observer to the constrained assault of his mom consistently. His dad would later be captured for endeavoring to attack his own 13-year-old little girl. Kurten would later express this was the start of his sexual lessons, which tragically would likewise include viciousness. Having his dad in jail, his mom, of good stock isolated from her significant other and without further ado remarried. In any case, while the brutal scenes that affected Kurten ought to have finished, another individual surfaced to proceed with his unreasonable lessons. While the dad was detained the family took in a visitor, a dogcatcher, who might become a close acquaintence with the youthful Kurten. The dogcatcher, a seriously hysterical individual, framed a tight bond with the 9-year-old and showed the kid to jerk off mutts and to torment them. Getting a charge out of this hugely, Kurten went to inhumanity, which included goats and sheep. He before long learned he appreciated this considerably more when he would wound them over and again during intercourse. By the age 16 Kurten was engaged with submitting insignificant burglaries and thusly fled from home. It was here that he would get the first of 27 jail sentences, which would expend approximately 24 years of his life. After discharge from his first sentence he moved in with a whore who was twice his age. It is here that his lessons arrived at round trip and he moved explicitly from creatures to individuals. In 1913, Christine Klein, a 8-year-old young lady, was to be the primary known survivor of Kurten. Frequenting a nearby hotel, one nig... <!

A Streetcar Named Desire

A Streetcar Named Desire A Streetcar Named Desire Home›Literary Analysis Posts›A Streetcar Named Desire Literary Analysis PostsThe main characters of this play are two females, Stella and Blanche Dubois. They are sisters but have two very different characters. Their thoughts, attitudes and personalities with regard to how women are treated, are totally different, despite the fact that they grew up together and were brought up by the same people.Stella is a very easy going character, who does not get upset over even small issues. We could attribute the differences in their characters to the fact that Stella is Blanche’s younger sister. Therefore Blanche must have thought that she had the responsibility of taking care of her younger sister .this made Blanche to adopt a superior attitude and as Stella grew up, she started feeling the pressure that her sister was putting on her. This caused some sort of hostility in the mind of Stella, she looked for somewhere to run to and she found an aboard in Stanley Kowalski. Stella discovers in her a woman thanks to Stanley, and as long as Stanley is willing to give her this pleasure, joy and contentment, then she will not dare change this arrangement.Stella is also different for Blanche in that despite the things that Stanley does to her, she never argues with him. This shows us that she has a great amount of self control unlike Blanche, who on the first time she comes to Stella’s home, starts pointing out where Stella went wrong and she causes Stella and Stanley to have an argument. Furthermore, Stella is content with what she has and what life has offered her to the extent that she allows Stanley to get away after he raped her sister blanche. On the other hand, her sister Blanche holds the opinion that women are much more superior to men and so they should be given equal treatment or even better like royals. The last difference between these two sisters is that Stella believes that women should play a submissive role to men and this is wh y she never utters a word of rebellion to Stanley so that to her, if women are not treated as equals to men, it is not such a big issue. These differences lead to the separation of the two sisters .Blanche’s character is the exact opposite of Stella’s.She is rigid and unwilling to change. She shows herself to belong to a royal class and wants to be treated as such. From this we can deduce that they are two very different people who behave as if they were raised by different people yet they were brought up in the same house. Another character trait of Blanche that is different form Stella is the way that she uses every opportunity to try turning Stella away from Stanley and this she does by belittling him in the eyes of Stella and Stella ends up even abusing Stanley, something she would never have done if Blanche had not come into her house. She acts as the bridge between the two warring worlds of her sister and her husband. Blanche is very rigid and cannot accept that she is a f ailure but Stella accepts it and tries to bring reconciliation between Blanche’s past and present.Stella is the better sister in the play a streetcar named desire. The Dubois sisters are the descendants of a great aristocratic family that is quickly fading. Stella is not showy about her origin and lives a simple life. Blanche is very showy because she wants to be treated like a queen when in fact she does no longer belongs to the royal family. She is very needy of material things as well as attention. She is not as content as her sister is with life. Stella is also very kind and compassionate towards Blanche even after treating her the way she did simply because she was the eldest. She tolerates Blanche as well as Stanley by being very sensitive to their needs. Deep within her heart, she knew that Stanley loved her and this is why she never left him even after Blanche tries to break them apart. This gave her the will power to take care of her husband and even have his children. In addition, Stella is forgiving unlike Blanche.After Blanche makes lots of horrible accusations against her husband, Stella ensures that she is given proper treatment so much so that she even arranged for her sister blanche to take a break to go and rest in the country. Stella has not allowed the difficulties that she faces to erode her gentle and refined spirit. By accepting Stanley and his disgusting habits, does not mean that Stella has degraded herself, neither has she allowed her descent to prevent her from getting married to a scum like Stanley. She is able to strike a balance between her upbringing and what life offers her. This is unlike Blanche who wants the best out of life by basis of the fact that she comes from an aristocratic family, even when it is clear that no such privileges are coming. The way Stella strikes coexistence between her two worlds shows that she is more pleasant character that is easier to deal with. She is not a perfect character as she also has flaws, but at least she tries to show us that a mixture of two viewpoints is very possible.It is clear that Stella is not a strong character but she still remains to be the better, when we compare her with her sister. Time and time again Stella defends her sister against the accusations that her husband makes and stays firmly on her sister’s side despite the overwhelming evidence that is there. This prompts us to ask if Blanche were in such a position would she really stand by Stella the way Stella does. Chances are that she would not and this is what makes Stella the better sister. Stella tells her husband “you didn’t know Blanche as a girl, nobody, was tender and trusting as she was” (Tennessee, 50).this helps us understand the kind of loyalty and kindness that Stella shows towards her irritable sister Blanche.Conclusion Despite the fact that Stella is a weak character, we still find her much more pleasant than her sister Blanche. She tries to create a common ground between the two even when they use her to fight their wars. It is even easier to deal with her than with the complex Blanche and this is what makes a huge difference between the two. He is simple, sensitive, loving and practical even when she is the younger one.

A Study on Racism and Slavery in Mark Twains The Adventures of Huckleberry Finn - Free Essay Example

Sample details Pages: 2 Words: 495 Downloads: 6 Date added: 2019/04/29 Category Literature Essay Level High school Tags: Huckleberry Finn Essay Mark Twain Essay Racism Essay Slavery Essay Did you like this example? Although Mark Twain wrote the novel The Adventures of Huckleberry Finn after the abolition of slavery in the United States, the story itself takes place before the Civil War, also known as the antebellum, when slavery was still legal and the economic foundation of the American South. This slavery and racism poses a frequent thematic idea present in the ideologies of most people during that time period. But when Mark Twain opposes this mentality in the story, what is being said about Twains opinion on this issue. Mark Twain portrays his severe disliking for racism and slavery that was prominent during the antebellum through the characters found in The Adventures of Huckleberry Finn. Twain illustrates racism and slavery as senseless and cruel through the relationship of the main protagonist, Huckleberry Finn, and a runaway slave, Jim. At the beginning of the novel, Huck is indoctrinated into believing racial stereotypes, such as African-American slaves being inferior to white people, and even admonishes himself for not returning Jim to his rightful owner after Huck runs away with him. Huck believes that he has a societal and legal obligation that he must follow, otherwise, he would be committing wrongdoing to a white person that never hurt him, something he views as a sin. However, as Huck gets to know and befriend Jim, he realizes that he and Jim are both equal human beings with powerful emotions of love and hate. Don’t waste time! Our writers will create an original "A Study on Racism and Slavery in Mark Twains The Adventures of Huckleberry Finn" essay for you Create order Huck comes to recognize that Jim constantly proves himself to be a much better man than anyone Huck has encountered in his adventures. By the end of the novel, Huck would rather disregard and defy his societal standards and religion. For example, when Jim is caught as a runaway slave by a white man, Huck decides to go to work and steal Jim out of slavery regardless of the consequences and even says [hell] go to hell for Jim (Twain 214). Huck is a young boy who has been heavily influenced by religious beliefs in his life, seen when his gang refuses to harm people on Sunday, a churchgoing day. But now, his bond with Jim, causes him to disregard these standards and accept one of the worst types of punishment, getting sent to hell in the afterlife. Also, before, Huck felt guilty for helping Jim run away from Mrs. Watson, a white female that had total control of Jims life. But now, Huck realizes that all humans are equal and Jim deserves to be free, thus deciding to steal Jim from slavery. By Twain opposing the standardized perspective of a white male helping slaves, Twain clearly implies his progressive thinking regardless of outside influences. Back around the time the book was written and taken place, the civil war era, African-Americans were severely oppressed by white people and treated very poorly. But Twains idea of how white males should treat slaves revolutionized the idea of egalitarianism, leading to todays society, where the equality of human beings in more prevalent.

The Chemistry Of Material Chemistry - 1305 Words

Material chemistry is important as it leads to synthesis of advanced materials with new and superior properties and improved compositions. It is one of the integral parts of material science. It mainly deals with four components. (i)Materials, (ii) Synthesis and processing by different possible routes, (iii) Structure and Properties and finally (iv) Characterization and evaluation. Here the oxygen carrier chosen for the experiment is a mixed oxide of both Cu and Mn. Cu and Mn both belong to transition metal category with atomic numbers 29 and 25 respectively. Oxides of Cu and Mn are not at all toxic in nature and are environmental benign. Also they are less costly compared to other metal oxides. Copper oxides always show better reactivity and Manganese oxides have the ability to change to various oxidation states. Cu has atomic mass of both Cu and Mn oxides separately have showed high reactivity being an oxygen carrier, but literature shows that these oxides have limitations when us ed individually like limited recyclability, agglomeration, sintering etc. This lead to exploring the use of these single metal oxides in a mixed form. The three dimensional or geometrical arrangement of molecules or atoms as points in a specific form in space is called a crystal lattice. The smallest unit of a crystal lattice is called a unit cell. A unit cell is the smallest repeating unit of a crystal. The unit cells have different structures. These arrangements are also called BravaisShow MoreRelatedChemistry Is The Study Of The Composition And Transformation Of Materials1825 Words   |  8 PagesChemistry is the study of the composition and transformation of materials. Within the last decade there has been a veritable upsurge of interest in the field of the philosophy of chemistry. This allows enforcement of the undermining assumptions about scientific rationality as well as the diversification of metaphysical views towards nature and reality. The philosophy of chemistry refers to the rational inquiry into the principles, knowledge and truths of the academic discipline. Chemistry is a wayRead MoreEssay on The Chemistry of Sin gual Atomized Materials2132 Words   |  9 Pagesfrom the material from bridged cables and cross beams to arresting wires on aircraft carriers that stop monumental force and speed. It is truly an amazing martial, but eventually it snaps, breaks or tears due to the separation of the molecules. Also steel is not the most flexible material there is which may sound good for what it is used for, construction. You wouldn’t want the floor to shift from under but, what about in areas that have a consent threat of earthquakes having a material that is rigidRead MoreHistory of Biochemistry: Chemistry and Biology Connection to the World Today991 Words   |  4 Pages What criteria connects biology to chemistry? -Chemistry has changed the way the world is today. -Biology has changed how certain organisms live and stay alive today. I will explain how chemistry and biology connect throughout the world today. Following questions: †¢What was this society like before the discovery of biology? Biology is the study of living organisms and how organisms may live after awhile. Aristotle discovered biology in 1802.The term biology was first coined by gifted gottfried ReinholdRead MoreThe History of Chemistry Essay1235 Words   |  5 PagesThe History of Chemistry Chemistry is the science of the composition and structure of materials and of the changes that materials undergo. It is also used in improving standards of living, making it possible for such substances as rubber, nylon, and plastics to be made from completely different materials. New materials and new properties of old materials are always being discovered. Some earlier products discovered from chemical reactions are ceramics, glass, and metals. Dyes and medicinesRead MoreRole of Chemistry in Human Welfare1394 Words   |  6 PagesChemistry  is the  science  of  matter  and the changes it undergoes. The science of matter is also addressed by  physics, but while physics takes a more general and fundamental approach, chemistry is more specialized, being concerned with the composition, behavior (or reaction), structure, and properties of  matter, as well as the changes it undergoes during  chemical reactions.  It is a  physical science  which studies various  substances,  atoms,  molecules,  crystals  and other aggregates of matter whether inRead MoreEssay on-Chemistry in Our Life1221 Words   |  5 Pagesenergy. Chemistry is defined as the study or science of this ever changing matter. Or chemistry is essentially the study of materials and the development of new materials for the betterment of humanity. We use chemistry from the beginning of the day till its end, the toothpaste we use to brush our teeth is made of abrasives, fluoride, and detergents. It is a very simple fact that chemistry plays an important role in every person’s daily activities from the moment we’re born. The role of chemistry usuallyRead MoreEssay on-Chemistry in Our Life1215 Words   |  5 Pagesenergy. Chemistry is defined as the study or science of this ever changing matter. Or chemistry is essentially the study of materials and the development of new materials for the betterment of humanity. We use chemistry from the beginning of the da y till its end, the toothpaste we use to brush our teeth is made of abrasives, fluoride, and detergents. It is a very simple fact that chemistry plays an important role in every person’s daily activities from the moment we’re born. The role of chemistry usuallyRead MoreChemistry in Everydaylife1042 Words   |  5 PagesChemistry is a big part of your everyday life. You find chemistry in daily life in the foods you eat, the air you breathe, your soap, your emotions and literally every object you can see or touch. Here s a look at some everyday chemistry. Elements in the Human Body Steve Allen, Getty Images Your body is made up of chemical compounds, which are combinations of elements. While you probably know your body is mostly water, which is hydrogen and oxygen, can you name the other elements that make Read MoreChemistrys Presence in Technology Isnt Always Blatantly Obvious889 Words   |  4 Pages It is typical when analyzing technology for the presence of chemistry to be hardly noticed or failed to be seen at all. This is a false assessment, and is caused by simply not looking close enough. Chemistry’s presence is not always blatantly obvious, even though it is truly at the root of most all technology we use on a daily basis. One of the fields of technology that we do in fact use on a daily basis that chemistry impacts, and therefore impacts whole other genres of technology, is the batteryRead MoreHow Can We Define Teachers Cognitive Goals For Chemistry Lab1302 Words   |  6 PagesImplementing the study cycle to the structure of the First-Year Chemistry Laboratory to e nhance their conceptual knowledge Yoko Toriyabe TH 885: Teaching College Chemistry, Department of Chemistry and Biochemistry, San Francisco State University Research questions How can we define teachers’ cognitive goals for chemistry lab? Can implementation of the modified study cycle to chemistry lab coursework improve students’ conceptual knowledge and motivate them to self-directed learning? Background Different

Physician-Assisted Suicide Essay - 2219 Words

Physician-Assisted Suicide In todays society, a very controversial issue is physician-assisted suicide for terminally ill patients. Many people feel that it is wrong for people, regardless of their health situation, to ask their doctor or attendant to end their life. Others feel it is their right to be able to choose how and when they die. When a doctor is asked to help a patient to their death, they have certain responsibilities that come along with it. Among these duties, they must prove valid information as to the terminal illness the patient is suffering. They also must educate the patient as to what their final options may be. When they make the decision of whether or not to help the patient into death, and should they†¦show more content†¦Kevorkian had created a machine, known as the suicide machine, which was made up of three glass bottles connected to an IV. In the three bottles were saline solution, a sedative, and potassium chloride. When the patients felt they were ready to begin the proces s, they turned the machine on themselves and were put to sleep by the sedative. After this, they were eventually killed by the potassium chloride. It has been said that when the people began hearing about Dr. Kevorkian and his suicide machine, many terminally ill patients began to fear their own physicians. The patients began to believe that all physicians were out to assist them to death or try to talk them into physician-assisted suicide (Thomas 14). Kevorkian claimed that he had, â€Å"caused no death; he just helped with his patients last civil rights.† He states that doctors that dont help assist their patients are like the â€Å"Nazi doctors during World War 2, those who used experiments on the Jewish people.† (50-51). For those people who believe that physician-assisted suicide should be their choice, they feel it should be legalized because: they dont want to go through the suffering caused by the terminal illness, they fear the loss of independence, becoming a burden to their family and/or friends, and they also fear dying alone. It was reported, in Richard L. Worsnops Assisted Suicide Controversy, that many people fear living a life in excruciatingShow MoreRelatedThe Treatment Of Physician Assisted Suicide1025 Words   |  5 Pagesprecious hour will give the loved ones a time to say goodbye just before they die with dignity in physician assisted suicide. Terminally ill patients have the right to end their own lives using physician assisted suicide (PAS) without repercussions of laws and people with opposing opinions. According to an article from CNN.com, there are currently five states in the U.S. where physician-assisted suicide is currently legal. In order to be eligible legally for PAS the patient must have six months orRead MorePhysician Assisted Suicide1418 Words   |  6 Pagesresult in patients giving up on life, physician-assisted suicide should be legalized in all fifty states for terminally ill patients with worsening or unbearable pain. What is physician-assisted suicide? â€Å"Suicide is the act of taking ones own life. In assisted suicide, the means to end a patient’s life is provided to the patient (i.e. medication or a weapon) with knowledge of the patients intention† (American Nurses Association). Physician-assisted suicide is known by many names such as deathRead MorePhysician Assisted Suicide2301 Words   |  10 Pagesend-of-life decisions is â€Å"physician-assisted suicide† (PAS). This method of suicide involves a physician providing a patient, at his or her own request, with a lethal dose of medication, which the patient self-administers. The ethical acceptability and the desirability of legalization of this practice both continue to cause controversy (Raus, Sterckx, Mortier 1). Vaco v. Quill and Washington v. Glucksberg were landmark decisions on the issue of physician-assisted suicide and a supposed ConstitutionalRead MoreThe Ethics Of Physician Assisted Suicide926 Words   |   4 Pagesethics of physician assisted suicide since the late 18th century. According to medicinenet the definition of physician assisted suicide is â€Å"the voluntary termination of one s own life by administrating a lethal substance with the direct assistance of a physician.† This would typically come into play if/when a critically ill patient wants to end their suffering. Confirming with the State-by-State Guide to Physician-Assisted Suicide, 5 states have Paquin 2 Legalized physician assisted suicide. CaliforniaRead MorePhysician Assisted Suicide Essay1214 Words   |  5 Pagesrelentless pain and agony through physician assisted death? Physician-Assisted Suicide PAS is highly contentious because it induces conflict of several moral and ethical questions such as who is the true director of our lives. Is suicide an individual choice and should the highest priority to humans be alleviating pain or do we suffer for a purpose? Is suicide a purely individual choice? Having analyzed and even experience the effects of physician assisted suicide, I promote and fully support itsRead MorePhysician Assisted Suicide Is A Controversial Topic1929 Words   |  8 PagesOne may have heard of suicide, but not physician-assisted suicide. The two are very different in terms of the act of taking one’s own life. For instance, physician-assisted suicide is done with help from another person, usually a physician; where the doctor is willing to assist with e ither the means of how to take one’s own life or the actual act itself. This can either be by prescribing lethal doses of drugs to these patients who want to take their own life or by counseling these patients onRead MorePhysician Assisted Suicide : A Controversial Subject1692 Words   |  7 PagesPhysician-assisted suicide is a controversial subject all around the world. Although it is legal in some countries and states, such as the Netherlands, Luxembourg, Switzerland, Oregon, Montana, Washington, and Vermont it is not yet legal in most (Finlay, 2011). People travel from all around the world to these locations to receive information. Physician-assisted suicide is when terminally ill and mentally capable patients perform the final act themselves after being provided with the required meansRead MoreEssay on Legalizing Physician-Assisted Suicide1871 Words   |  8 PagesPhysician-assisted suicide should be a legal option, if requested, for terminally ill patients. For deca des the question has been asked and a clear answer has yet to surface. It was formed out of a profound commitment to the idea that personal end-of-life decisions should be made solely between a patient and a physician. Can someones life be put into an answer? Shouldnt someones decision in life be just that; their decision? When someone has suffered from a car accident, or battled long enoughRead MoreThe Rights Of Physician Assisted Suicide1347 Words   |  6 PagesThe Right to Die By: Antony Makhlouf Antony Makhlouf PHR 102-006 Contemporary Moral Issues Final Paper The Right to Die Physician-assisted suicide, also known as euthanasia, has been a hot topic as of late. If you do not know what this is, physician-assisted suicide is the taking of ones life. This usually occurs when a patient is in a irreversible state, and must live through a tube. With multiple cases occurring in the past, current and the more to occur the in the future, this looksRead MorePhysician-Assisted Suicide Essay1038 Words   |  5 Pagesof their patients, or to assist them in ending their lives? Many people may believe that physicians would never perform the latter, but in actuality one practice does so. Physician assisted suicide is the intentional ending of one’s life brought on by lethal substances prescribed by a doctor. In the majority of cases, the patient is terminally ill and simply does not desire to live any longer. Their physician provides the medication necessary to end their life. Many supporters aver that this practice

Deutsche Allgemeinversicherung Case free essay sample

Deutsche Allgemeinversicherung (DAV) is one of the world’s largest insurance companies. The success of the company has been contributed to its product offerings and â€Å"an excellent group of insurance managers† (case page 2). The company provides superior â€Å"traditional insurance management† and excellent customer service. However, the company began to face stiff competition not only from larger competitors but also from smaller insurance firms that are able to provide customized service to each individual client. To keep its current position in the market DAV has decided to concentrate on quality of customer service which it sees as a core competency. The new project that Annette Kluck has begun to implement has two stages, collecting the data and using it to improve the customer service level. Currently the company does not know how accurate data of accuracy of their staff. Annette has challenges collecting accurate data through using Statistical Process Control (SPC) which is usually used in manufacturing, and might not be a good fit for her industry if not studied and implemented properly. Employees are making errors because of the high pressure and fast throughput environment within organization when processing applications within the same day. Instead of fixing root cause problem the management ends up brining temporary workers and continuing to have lack of technology. If new online application created this would help to eliminate a lot of problems that exist with inaccurate entry of data. Issue Identification DAV is facing pressure from the competitors. Not only larger companies that are trying to take DAV’s market share but smaller ones that are trying to provide customized service and now trying to enter DAV’s main market. In addition, customers are becoming intolerant of the mistakes that are made by DAV’s employees. Customers are expecting to have excellent quality service and for the company to retrieve data information they require in a timely manner. Entering and retrieving information was not easy for DAV since it â€Å"ran operations in numerous divisions in different locations† (page 2 case). DAV customer service group faced with a lot of challenges because of the company’s size, diversity and its different locations. In addition it was a â€Å"high volume production environment† (case page 2). Another issue was that managers have increased in usage of a permanent labor due to business volatility and to keep costs down. Although, this practice kept costs down, the quality of the service and other important factors deteriorates with this practice. Since company did not collect proper data due to lack of technology it was hard to see the problem that temporary staff were creating. Assumption is being made that temporary staff are not being well trained and quality of service provided is not the same as the full time staff. Next issue was the practice of same day processing for some of the transactions. Although the practice itself is an excellent tool to make sure customers’ requests were processed right away, it put a lot of strain on DAV’s employees. Number of transactions could double during pick seasons, example during tax-planning season. Management dealt with this by having overtime and brining on temporary staff. Making assumption that since now employees have to work until 8 pm they would have to process paperwork much faster and therefore number of errors would increase drastically. Environmental Root Cause Analysis One of the main issues for DAV is the data entry problem by its employees. Environment that is contributing to this problem is company’s policy to process application the same day. This puts a lot of pressure on the staff and by having overwhelming amount of work errors are created. Management addresses this problem by brining temporary staff, which also ends up in contributing to number of errors that are created due to lack of training and high pressure and throughput environment. Annette is trying to implement SPC throughout entire organization by collecting the data first and then using it to improve the processes. SPC method is used in a manufacturing sector and therefore is much harder to implement in the insurance industry. This is because in manufacturing sector you can have precise data where at DAV you have a lot of ambiguous data. It is hard to measure this data unless it’s clearly outlined what needs to be measured and how. In our case it was not clear cut, for example, some managers started to select data that they thought it was relevant to them but in fact is still needs to be used in the process. It is hard to measure what values are acceptable and when a problem actually exists. These challenges with ambiguous data created a significant chance for a misuse of SPC. Without proper planning and clear implementation process with guidelines will hinder roll out success. DAV is looking for forms that are being filled out by the customers and entered in the system by its employees. The forms can have different errors from the address to the phone number for example. Currently what qualifies as an error has not been outlined and therefore confusion arises between different departments. This also gives room for managers a chance to not count all of the mistakes that their employees make. Therefore they can manipulate collected data to their advantage. This leads me to believe that rolling out of SPC has not been done properly and the data that will be gathered might not be again accurate. Although DAV used technology throughout various processes there were tasks were done by humans manually. Entering new customers and policies manually was a standard practice. DAV created simple forms for the customers. However, they were still not completed properly and had information missing. Employees had entered all of the information into DAV’s system which left room for an error. If forms were not completed correctly by the client they had to be passed to an expert for rework. Due to hand written paperwork filled out by customers, DAV used double key entry system to make sure associate made no errors when re-typing the data into the system. This system still left room for error. Alternatives and Options First option would be for organisation not to implement SPC. Instead concentrate on rolling out better technology for the clients to fill out electronic forms online. It would have mandatory fields in which clients would have to put correct information to move to the next page or to submit the application. It would also have a phone number for assistance in case they had trouble filling out application. Advantage would be less double entry work and this would also reduce room for error. Also in the long run it would give the company a great tool that can be used to its advantage. Disadvantage the company still doesn’t know real numbers of errors its employees make. This would make company more efficient but not eliminate other inefficiencies and problems. Second option would be to continue with SPC but slow it down. Annette should hire Certified Six Sigma Black Belt professional who can explain SPC philosophies, principles and benefits to everyone. Entire organization should be convinced before roll out from the top down. The benefit is that you have professional who knows how to collect and work with numbers and can assist with implementation. The company needs to have very strong team to make this work because of the challenges with using SPC in the service environment. Disadvantage would be to spend more finances for the company. Also since DAV does not have anyone in its ranks, it might take a while to interview and hire the right person. Recommendations DAV should implement online option where the customers can fill out friendly user page. It should be supported by a toll free number in case they have questions. This will save DAV a lot of money by not having its employee’s manual input the data and then verifying it by another person. In this case SPC rollout would not require since data entry would no longer require. Customers would fill out required data on their own, otherwise they would not be able to submit the application. Online technology should be easy to use and for anyone to navigate that would be supported by 24’7 staff on the phone. Implementation First step is to make sure that the top management gives 100% support. Second make sure that a very strong team created for implementation. Hiring a firm to build a user friendly page and create tools to track customers’ completion time. Internal IT staff must be hired or taught on how to update the page and how to track customer’s experience. Results should be used to improve the page. Monitor and Control DAV could create a feedback survey questionnaire that the customers could fill out with their feedback. The company should reward the clients by sending them a box of chocolates or a movie passes for their time to complete the survey. This is very valuable information especially in the initial stages during the rollout of online form. Positive incentive would keep the clients happy and they will not go to competitor. In addition building monitoring tools inside the webpage would help to analyse customer needs. Online application will be able to help DAV to capture valuable information that they can use for various purposes such us improving the application and the webpage, modifying its products and targeting customers for more business.